Get in Touch
We'd Love to Hear From You
Whether it's a question about an order, a product, or a wholesale inquiry — our team is here to help.
Email Us
info@xinar.com
For any inquiry
Etsy Shop
xinarplus
Message us on Etsy
Response Time
Within 24 hours
Monday – Saturday
Quick Answers
You might find your answer here before reaching out
How long does shipping take?
Most orders ship within 1–2 business days. Standard shipping (USPS First Class) typically arrives in 3–5 business days within the US. We also offer Priority Mail for faster delivery.
Do you offer international shipping?
Yes! We ship worldwide. International orders typically arrive in 7–21 business days depending on the destination. Customs fees and import duties, if applicable, are the buyer's responsibility.
What is your return policy?
We offer a 30-day return policy on all unworn items in original condition. Visit our Returns & Exchanges page for full details.
Are your sterling silver charms solid silver?
Yes! All our sterling silver items are genuine 925 sterling silver — 92.5% pure silver alloyed with other metals for durability. They are solid sterling silver, not plated or filled.
Do you offer wholesale or bulk pricing?
We do! We offer multi-pack pricing on many items (4-packs and 10-packs at a discount). For larger wholesale orders, select 'Wholesale Inquiry' in the form below and tell us what you're looking for.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order ships. You can also check your order status through your Shopify account or Etsy order page.
Send Us a Message
Can't find your answer above? We're happy to help with anything.